By admin • August 1, 2017

Mole Avon Case Study

 

Case Study: IT Systems Transformation and 24/7 Managed IT Services

Client Name: Mole Avon Trading Ltd.
Website: http://www.moleavon.co.uk/ 
Industry Sector: 
Retail
PC Users: 50-100
Locations: Axminster, Crediton & Okehampton  
Contact: Andrew Stevens

Client Background:

Mole Avon Trading Limited has been serving the farming and rural communities of Devon and the South West for over 42 years. They have over 21,000 products in their three Town & Country Stores in Axminster, Crediton and Okehampton, many of them aimed specifically at the farming and rural community. Also at Okehampton is the Mole Avon Forecourt - Texaco fuel and Spar convenience store. In Crediton they also have Town & Countrywear, a high street shop for ladies clothing, school wear and footwear.

Overview:

Mole Avon Trading were looking for a strategic IT partner before it embarked on a critical project to transform and modernise all of its IT and business systems. IT Champion were chosen due to its capability to help drive the IT transformation project, provide valuable IT expertise and 24/7 managed IT services for day to day IT support.

This project was supervised at director level and IT Champion helped the business to analyse their IT initiatives and provide budget, cost and recommendation advice throughout the project.

Description:

During the IT and business systems transformation project IT Champion delivered a number of critical IT solutions and services to Mole Avon Trading, which helped the business to completely modernise the way it operated its different business models. The following IT projects were delivered by IT Champion, on-time and to budget:

  • Provide IT consultancy and expertise to help plan a business systems transformation
  • Research and supply connectivity solutions at each site
  • Create a data storage solution for the business
  • Define and test a disaster recovery and business continuity plan
  • Deploy Office 365 and a SharePoint intranet
  • Review computer hardware and devices
  • Create a computer hardware rolling replacement programme with pre-agreed specifications
  • Provide 24/7 Managed IT Services for day to day IT support

These projects are just a small sample of the IT related services that IT Champion has supplied to Mole Avon Trading Ltd. Don’t just take our word for it, get in touch with them if you would like to hear what they think about the level of service they have received from IT Champion during an important time for the business.

Comments:

"IT Champion provided a very professional outlook right from the outset when asked to tender for the contract, the service levels throughout have been excellent with no problem too big or small with very swift response levels, internal feedback has been excellent and the we are very pleased to be working with IT Champion as a partner at a critical time within the business evolution”- Andrew Stevens.

Further Information:

If you’re looking for a customer focused IT partner contact us today!

IT Champion makes it simple for organisations looking for change by offering the very latest forms of proactive IT support, products and services to suit almost every budget. We would love the opportunity to discuss your IT strategy to see how we may be able to help.