We're pleased to announce our next IT Champion event - a morning's workshop focusing on how you can best engage and retain your customers using client portals. We'll be joined by our friends at Cloud2020 and OfficeLabs to talk you through the possibilities, and the best ways to utilise the software available to your business today.
Everybody has clients, and retaining them successfully is at the core of any company. 97% of businesses and consumers in the UK state that customer service plays a key role in their choice of and loyalty to a brand, demonstrating that ensuring your clients are receiving exceptional service is imperative.
Microsoft states that the answer to providing this desired level of service is simple: deliver the right answers at the right time via the channel of choice and convenience for the customer. Our morning workshop will dive into the solutions to customer retention, including insights into the use of Microsoft Dynamics from Ian Bourne of Cloud 2020. Learn how this solution can engage your clients, empower your employees and optimise your business operations.
Additionally, Graham Bidwell of OfficeLabs will demonstrate the power of client portals with SharePoint, a solution that provides your customers and you with on-demand information in a way that will save your company time and relieve strain on your customer service team.
09:30 - Registration & Coffee 10:00 - Welcome 10:15 - Microsoft Dynamics with Cloud 2020 11:00 - SharePoint Portals with OfficeLabs 11:45 - Q&A and Networking
The event will be presented as a workshop, with plenty of opportunity for questions and discussion. Tickets are free but limited so book now!