Meet Jo Lipscomb, front line support at IT Champion as she tells us about her role in the IT sector and what it’s like working as a woman in the industry.
What do you do in a typical day at IT Champion?
I carry out first line technician work, which involves completing support tasks, and I also specialise in supporting our guest WI-FI solution for our clients. I’ve recently taken on a new exciting role, which includes managing dispatch of our helpdesk support team, meaning I assign each call to different team members as they come in throughout the day. It’s my job to make sure we handle each call for help quickly and effectively. I’ve been working at this important dispatch role since January and have been really enjoying it so far. Our support helpdesk is one of the most important services we supply to our clients and I love playing such a central role in the business.
How did you decide you wanted to work in IT?
I was really into gaming when I was younger, and even built my own PC when I was around 14. I took an ITC GCSE and 2-year college course and went to interview for 3 apprenticeships afterwards, which secured my job at IT Champion. I’d say that working in IT is much more fun than it seems from what you learn at school and college, as it’s so much more about problem solving, and it’s all about talking to clients and letting them get to know you.
What’s your favourite part of your job?
The best bit about working at IT Champion is definitely the client relations. I love talking to clients, and because we’re helping them solve problems they’re always friendly.
What’s the most challenging part of your job?
The most challenging part has to be making sure that the rest of the team are happy and capable of dealing with the tasks I’ve assigned them!
What would you say it’s like working as a woman in the technology industry?
Although I am the only woman in the support team, which took some time to get used to, I would say that I always feel like part of the group. Before I interviewed for the apprenticeship I was worried that being a woman might work against me, but it didn’t affect me getting the job and now that I’m here everyone respects me just as much as the guys. Although there are definitely less women working in IT than men, I think this comes from a lack of women being encouraged into the field rather than the companies being unwilling to diversify.
What advice would you give to young girls wanting to start a career in IT?
Go for it! Apprenticeships are definitely the way forward. I’d recommend making sure you work on some IT projects in your spare time like I did, so you can show at interview that you’re passionate enough to be working on it in your own time and demonstrate how interested you are in technology.