Taylor Lewis Case Study

By admin • March 7, 2017

Case Study: Network Upgrade, Office 365 and Ongoing IT Support

Client Name: Taylor Lewis
Website: http://www.taylorlewis.co.uk/
Industry Sector: Construction
PC Users: Under 50
Locations: Exeter, Truro and Cardiff
Contact: Karen Craddock
Job Title: Project Co-ordinator
Date: 2016

Client Background:

Taylor Lewis is one of the most respected and reliable Quantity Surveying and Construction Consultancy firms in the South West. They have earned their reputation with both private and public sector clients, through professionalism, commitment and flexibility.

With extensive experience in a wide range of construction projects, Taylor Lewis excels at giving its clients best value. The company is also proud that it continues to serve many of its original local clients, as it has done for 25 years.

Overview:

Taylor Lewis were looking to enhance the levels of support from their IT provider and were looking to build a long term, partner focused relationship with their chosen provider. They also wanted their new IT partner to address some existing issues, install a secure Wi-Fi business to deploy Microsoft Office 365 online services and upgrade to the latest version of Microsoft Office 2016 throughout the business.

Description:

Following an evaluation process, IT Champion were selected to help Taylor Lewis to formulate a strategy for their IT support. The business wanted faster response times and fixed monthly costs. The company purchased a Support+ package from IT Champion. With Support + Managed IT Services, Taylor Lewis receive a comprehensive outsourced IT support solution. The IT Champion support model is different, Support + Managed IT Services does absolutely everything possible to ensure your IT systems remain operational for a fixed monthly fee.

Once the day to day IT support was in place, IT Champion were requested to supply a Wi-Fi solution with guest access and replace an aging terminal services server. Additionally the business wanted to migrate their Microsoft Exchange Server email platform to the cloud using Office 365. All three projects were completed on time and to budget, and IT Champion continue to work closely with Taylor Lewis providing proactive IT support to the business.

If you’re looking for a customer focused IT partner contact us today!