Leisure East Devon Case Study

By admin • January 2, 2017

Case Study: Out of Hours IT Support 24/7

Client Name: Leisure East Devon
Website: http://www.ledleisure.co.uk/
Industry Sector:
Charity & Non Profit
PC Users: 250-500
Locations: Devon & Somerset
Contact: Ed Dark
Job Title: IT Manager
Date:
2012 to Present Day

Client Background:

LED Leisure Management Ltd, (trading as LED) is a charitable registered society which was established on 1st January 2006. East Devon District Council leisure facilities and equipment assets are leased to the organisation, and they now manage many of the activities previously operated through the Council's Leisure and Lifestyles Team. The Trust aims to build on the existing range of cultural, sporting and physical activities throughout East Devon and South Somerset.

Overview:

When LED decided to move their core IT systems to the cloud with a national provider, they still needed front line IT support out of office hours from a local provider to supplement their internal IT Team. The organisation wanted their staff to have access to a technical help desk and remote support services 24 hours per day, seven days per week, from a single trusted IT partner.

Description:

IT Champion were selected by LED to provide out of hours IT support with a guaranteed 2 hour response for all of their leisure facilities. The IT Champion help desk acts as a primary point of contact for critical cases between the staff and, either their cloud hosting provider, or 3rd party line of business application vendors. Technical problems that cannot be resolved by the IT Champion help desk can be escalated to an IT Champion engineer for remote technical support or an onsite visit.